Signing in. You can use PolyNotes as a guest, or sign in with Apple or Google to use the AI tutor and sync. We never see your provider password.
Subscriptions. On iPad and iPhone, Essential and Pro are billed through the App Store. To view, change, or cancel a plan, open Manage Subscriptions in your App Store account. On Windows they are billed by Creem: use Settings, then Subscription, then Manage Billing. Cancelling takes effect at the end of the current period.
Restore a purchase. On a new device, open Settings → Subscription → Restore Purchases.
AI features. When you use an AI feature, the text and relevant course material you ask about are sent to our AI provider to generate a reply. On-device features (transcription, the math solver) stay on your device.
Moodle / Canvas sync. Optional and runs on your device, connecting directly to your institution's server.
Your data. You can delete your account and server data from inside the app (Settings → Account → Delete account). If you no longer have the app, email support@polynotes.me from the address on your account and we'll delete it for you.